Privacy policy

At MsFluffy, your privacy is a priority. We are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

When you use our website, make a purchase, or subscribe to our newsletter, we may collect personal information, including:

  • Your name and contact information (such as email address and phone number)
  • Payment details (processed securely through third-party providers)
  • Shipping and billing addresses
  • Browsing and shopping behaviours on our website

2. How We Use Your Information

We collect and use your data to enhance your shopping experience. This includes:

  • Processing orders and delivering products
  • Communicating with you about your orders, returns, and updates
  • Personalizing your experience on our site
  • Sending you promotional content, provided you’ve opted in to receive it

We will not use or share your information for purposes beyond these without your consent, except where required by law.

3. Cookies and Tracking

Our website uses cookies to improve your browsing experience by remembering your preferences and providing personalized content. You can manage cookie settings in your browser. Note that disabling cookies may affect certain functionalities on our site.

4. Third-Party Services

We may share your information with trusted third parties, such as payment processors and shipping providers, solely for the purpose of order fulfilment and service enhancement. These third-party providers are required to keep your data confidential and secure.

5. Data Security

MsFluffy employs industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. While we take every precaution, please be aware that no internet transmission is completely secure, and by using our services, you accept the associated security risks.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access, update, or delete your personal information, subject to legal requirements
  • Opt out of marketing communications at any time
  • Request additional information about how we handle your data

To make a request, please contact us at info@msfluffy.com.

7. Policy Updates

This policy may be updated periodically to reflect legal and operational changes. All updates will be posted on this page, and if significant changes occur, we’ll notify you directly.

8. Contact Us

For questions or concerns regarding our privacy practices, please contact us at info@msfluffy.com.